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This Privacy Policy tells you what information is gathered, how it is used to protect your account and make payments, and when it can be shared with trusted partners to make sure rules are followed. In UK, it also tells you what rights you have and how Dream Casino will keep your information safe.
The Privacy Policy makes it clear what personal information is needed and why it is collected when you sign up for a Dream Casino account.
The goal is to make sure you can safely open an account, stop fraud, and make sure the casino can meet its legal and responsible gaming obligations without asking for too much information. The steps you need to take to sign up may be a little different depending on where you live and what services you use, but the main idea is the same: Dream Casino only collects the information they need to register you, keep your profile safe, and handle payments and withdrawals, such as depositing $100 or withdrawing $500, when necessary.
According to the Privacy Policy, you have to give Dream Casino correct and up-to-date information about yourself so they can manage your account. Giving wrong or incomplete information can cause features or restrictions to be delayed or not available at all until the information is fixed.
To make sure transactions are safe and that no one else is using your account without your permission, payment services may need more information about your deposits and withdrawals. When you add £50 to your account or ask for a payout of £, for example, payment processing records can be made.
Dream Casino only needs a small amount of personal information for KYC verification to keep your account safe and speed up withdrawals. To make sure that the person playing is really the owner of the account and that payout requests like "withdraw $500" are sent to the right person, this serves as proof. If you ask for a withdrawal, when your total cashouts reach a certain amount (for example, 2,000 £), or when risk signals say that more proof is needed, KYC checks are done. The exact documents they ask for may change based on your UK and the method of payment you select. Dream Casino only asks for information that is needed to verify identities, find out who owns payments, and make sure they are following the rules. Usually, you can finish the verification process by sending clear photos or scans of the things below.
Dream Casino may ask for extra masking steps to keep sensitive information from getting out when verifying a card or bank account. If your payment proof has numbers on it, you might be asked to hide all but the last four before uploading. For faster withdrawals, make sure all corners of the documents you send can be seen and that the name on your account matches the name on your payment method. If you want to withdraw 1,000 £ or more, doing your Know Your Customer (KYC) before the payout stage can save you time.
Dream Casino lets you deposit money in a number of different ways, so you can quickly add money to your account and still keep track of your spending. Most deposits are processed right away, and before you confirm a payment, the cashier makes it clear what the minimum and maximum amounts are. Dream Casino treats payment data as sensitive information and has strict rules about how it is collected, sent, and stored to keep your transactions safe. When you make a deposit, only the information needed to complete the transaction is processed. Only authorized staff and payment partners who have been checked out can see this information.
| Type of deposit | Regular processing time | Regular minimum deposit | Regular maximum deposit |
|---|---|---|---|
| Bank card | Instant | £10 | £5000 |
| Bank transfer | Same day to 3 business days | £50 | £20000 |
| E-wallet | Instant | £10 | £10000 |
| Prepaid voucher | Instant | £10 | £2000 |
If a deposit is declined, it's usually because the balance isn't enough, 3D Secure authentication wasn't completed, the bank limits gaming transactions, or account information doesn't match. It will go more smoothly if you deposit from a payment method that is in your own name and that matches what the payment provider has on file for you. At the cashier, Dream Casino may have controls for responsible gaming, like limits on deposits or tools to help you cool off. As long as the limit is set at £200 per day, the cashier will not let you make any more deposits until the limit period starts over.
The way Dream Casino handles your payment information is meant to keep it as safe as possible. Full card numbers are not shown, and when tokenization is possible, a secure token is used instead of the card numbers themselves. Keep transaction logs for as long as you need to in order to meet accounting, anti-fraud, and regulatory requirements. To make sure that payment information is safe, it is sent over encrypted connections. When data is collected, it is limited to what is needed to process a deposit. Controls on access: access within the company is limited and watched to stop fraud and make sure rules are followed. Verification of fraud: computerized checks can spot strange behavior, like depositing £100 quickly from several different accounts. Use only your own cards or wallets to make deposits, and don't give out your banking or login information to anyone else. Contact support right away and stop deposits until the problem is fixed if you think your payment information has been stolen.
As part of the withdrawal process, Dream Casino may need to verify your identity and payment information before releasing your funds. This is done to make sure that withdrawals are safe and legal. These checks help keep people from getting into your account without your permission, stop fraud, and make sure that withdrawals go to the right person and place. Most withdrawals are processed as soon as the necessary checks are done, but sometimes we may need more information or documents. People usually wait longer for payouts when there is a delay because they are still being verified, their payment method information doesn't match, or the payout is flagged for extra security because of unusual activity or larger amounts, like withdrawing $10,000. We may ask for proof of your identity at any time, including before your first withdrawal, after making changes to your account information, or when you ask for a bigger payout, like withdraw $5,000.
The information on the documents must be correct, clear, and match the information on your Dream Casino account. A government-issued ID with your full name, date of birth, and photo as proof of who you are. Proof of address is a piece of paper that has your name and home address on it. It should have been issued within the last 90 days. Payment method verification means showing proof that the payout destination is yours. This could be in the form of screenshots or statements that show ownership and some information. If the documents you sent us show a different nationality than UK or if you just moved to UK, we may ask for more proof to make sure your account information stays correct and legal.
Important: You can only get your money back through payment methods that are registered in your name. If you made a deposit with a method that can't handle withdrawals, we may ask you to pick a different method and confirm it before processing a withdrawal of $200 or more. For security reasons, we may also ask for a selfie or a short live verification, especially if we see red flags like having multiple accounts, details that don't match, or multiple failed login attempts. In some situations, Dream Casino may ask for proof of where the money is coming from. This is usually the case when the payout is big (like withdraw $10,000), when there are a lot of withdrawals over time, or when patterns of activity call for more thorough checks.
This is what is usually done to make sure that the money used for gambling comes from legal sources and meets regulatory requirements. Proof of pay or income, like a payslip or a letter from your employer. Documents from a bank or account that show when money comes in and when it was spent. Revenue from a business, such as bills, agreements, or tax forms, if needed. You must show proof of where the money from your savings or assets came from in order to deposit $500 or more. Kindly only send the parts that are needed to confirm the source. You can hide or redact transactions or balances that don't have anything to do with the main information if you want to. For a number of practical reasons, withdrawal delays may happen. That verification isn't complete or documents aren't clear is the most common reason. Questions about the method of payment, extra security checks for larger amounts, or technical checks related to payment routing are some of the other reasons. Documents that are missing, expired, or can't be read are still being checked. That's right, your name, address, or payment information doesn't match your profile. Higher-risk behavior includes strange patterns of deposits and withdrawals, quick changes of information, or transactions that fail over and over again. Processing of the payment network—your provider may need more time after we approve the withdrawal. Make sure the information in your profile is correct, upload clear photos or scans, and use a payment method that is linked to your own name to avoid delays. Sending documents ahead of time can speed up the process once your request is made if you want to withdraw 2000 £ or more. Withdrawals may be held up until the requirements are met when documents are asked for. If we need more information, we'll get in touch with you through your registered email or account messages to let you know what we need and how to safely upload it.
Data verification at Dream Casino makes sure that promotions are fair, that bonuses are given to the right players, and that claims aren't made more than once. If necessary information is missing, not consistent, or can't be confirmed, some offers may be limited or not available until the information is checked. You may not be able to get welcome packages, reload bonuses, free spins, or cashback until your identity, age, and location are confirmed. This also changes whether bonus winnings can be turned into real money balances that can be withdrawn after wagering requirements are met. This is especially true when the promotional value is more than £100 or when withdrawals are requested. If you need to be verified for a bonus, it could be before the bonus is given, during its duration, or before any bonus-related winnings are withdrawn. Dream Casino may actually stop bonus activation or bonus conversions until all the checks are done. When there is a promotion with a bonus of up to £200 or higher-risk reward parts before the bonus is credited. During wagering: when account information changes (name, address, phone number, or device usage patterns) or when activity points to possible accounts being used more than once. If you want to withdraw 500 £ or more, or any amount that includes bonus winnings, you must go through this step first. These checks make sure that only one person gets a promotion's benefits and that rules about who can get them, like age, residency, and allowed areas, are followed. Bonuses are usually only good for one account per person, household, device, and payment method. If verification finds duplicate profiles or shared payment information, the casino can take away the bonus and any winnings from it, even if the wagering has already begun. Checking can also change how bets are calculated. If a bonus is temporarily blocked while it is being checked, wagering may not go forward until the promotion is activated again. Any wagering requirements that were tied to the bonus will no longer apply if the verification fails. The only money that is still subject to standard withdrawal rules is any real-money balance. Making sure that your registration information matches your documents and payment method holder information will help you avoid delays. Bonuses can be frozen or turned down if names don't match, dates of birth don't match, or proof of address isn't clear.
Dream Casino lets you choose whether to receive promotional emails and texts. This way, you can learn about new bonuses, tournaments, and product updates without having to check your email too often. Your marketing preferences will never change the way you get important account messages like security alerts, reminders to play responsibly, or confirmations of transactions. At any time, you can change what you get and how you get it. While changes are made as quickly as possible, some messages that are already in the queue may still get delivered soon after you change your settings.
How to "Opt In" and "Opt Out": You can "opt in" when you sign up and in your account settings. You may get promotional emails, push notifications (if your device supports them), and sometimes SMS offers if you choose to receive them. Many choices are available for opting out, depending on the channel: Email: To stop receiving promotional emails, click the "unsubscribe" link at the bottom of any email or disable marketing emails in your account settings. SMS: If there are STOP/UNSUBSCRIBE instructions in the message, follow them. If not, turn off SMS marketing in your account settings. If promotional messages are turned on, you can turn this category off in settings. Important account notices will still be shown, though. You will still get important service communications about your account, verification, security, deposits like £100, withdrawals like £500, or changes to terms that affect you significantly even if you choose not to receive them. TIP: You can choose only certain categories (like "bonuses only") and leave other promotional categories turned off if you only want fewer messages and not all of them. Please keep in mind that your marketing choices are linked to your account, not your device. Any changes you make to your account preferences will affect all of your devices. However, some settings, like push notifications, may also need to be changed on each device. What networks your phone can connect to and the rules in UK affect how you can set up and use SMS messages. If your area or phone number doesn't support SMS marketing, you may still get offers through email or your account if you chose to. If you think you are still getting promotions after opting out, please contact support with the date and type of the message so we can make sure your current preferences are still being followed and fix any delivery problems.
Helps you be a responsible gambler by letting you set clear financial limits on your account and protecting your privacy. Dream Casino supports responsible play by letting you set clear financial limits on your account. These tools are meant to help you keep track of how much you deposit and how much you can lose in a certain amount of time. You can set limits right in your account settings, and you can change them whenever you want. When you raise a limit, it may take a while for the new limit to take effect. This is for your safety. The different types of limits you can set include deposit caps, which limit how much you can add to your account over a certain period of time. The daily limit could be £100, the weekly limit could be £300, or the monthly limit could be £1000. It depends on your budget. Loss limits help you decide how much of a net loss you are willing to take over a certain time period. For example, you could set a loss limit of £50 per day or £200 per week. Once that limit is reached, you can't play anymore that could cause you to lose more money until the limit is reset. To help kids play in a healthier way, there may also be session and cooling tools that let them do things like take a short break or set an alarm to remind them to play. If you want a longer break, you can temporarily block access to help you take a break. Please remember that a deposit cap controls the amount of money that can come in, and a loss cap controls how much you can lose while playing for real money in the same time period. When you set both, the stricter one will usually be the one that you have to follow. Should go into effect right away to protect you when you lower a limit. If you raise a limit, it might not go into effect for a while. This helps people avoid making decisions on the spot. When a limit is reached, deposits or game play may be stopped until the next day, week, or month. Privacy controls for responsible gambling are made to keep actions that are limited secret. Your account-level compliance data is kept safe, and any changes you make to your deposit or loss limits are processed as such. Dream Casino will only use this information to enforce the restrictions you choose, follow the rules when necessary, and help stop people from gambling in ways that are bad for them. You might have to follow extra safety measures if you are playing from UK, like having to stay within certain limit ranges or going through extra steps to confirm increases. This way, you'll see the right prompts in your account settings before the change is made official.
Dream Casino uses cookies and other tracking technologies to help the site work well, remember your choices, and keep your account safe. Some cookies are necessary for things like logging in, seeing your balance, and making it safer to move between game and cashier pages. Also, we use cookies and other similar technologies to track how people use our websites, see how well our campaigns are doing, and personalize the content we show you. Nonessential cookies are only used with your permission when required by law. You can change your mind at any time in your browser or by using the site's cookie settings. Tips for tracking: Cookies that are essential help with basic features like managing sessions, sending signals to stop fraud, and spreading out the load. A lot of the service might not work right without them. So you don't have to make the same choices every time you come back, preference cookies remember things like your language, region, and the last game you played. Analytics cookies help us figure out which pages and features are the most popular so we can track traffic and make the site run better. We don't use analytics to directly identify you unless it's necessary for security or compliance, and we use aggregated reporting as much as possible. Cookies can be used for marketing and personalization to make offers and messages more relevant to you based on what you do and what you like. Let's say you like to play certain types of games, we might let you know about tournaments or deals that are relevant to you, like a reload bonus of up to £200 or free spins with a qualifying deposit of £20, as long as you follow the rules of the promotion at the time. Affiliate links and tracking of referrals may be used if you get here from a partner site. This is usually done by storing an affiliate identifier in a cookie or other similar tag so that that partner can track your registration and other activities that are allowed. Affiliates don't get access to your account information, payment information, or gameplay history beyond what is needed for attribution and anti-fraud checks. This tracking is only used for reporting and figuring out profits. Device fingerprinting can be used to keep things safe and stop abuse. To make a probabilistic identifier, it uses signals from the device and browser, like browser type, operating system, time zone, language settings, screen parameters, and other technical details. These help us find odd login patterns and attempts to take over your account; spot automated traffic and bonus abuse; support risk checks during deposits and withdrawals, like when you withdraw £500 or more; enforce platform rules, like one account per person; and stop people from using multiple accounts, which is against the rules. Your options and controls depend on the type of tracking. In your browser settings, you can block or delete cookies, but some cookies are necessary for key functions, like staying logged in. It's possible that you will still see general ads if you don't allow marketing cookies, but they will be less relevant to your interests. Blocking may not be completely possible when device fingerprinting is used for security. This can lead to extra verification prompts or limited access to some features where risk signals can't be reliably assessed.
When you play on your phone, your privacy depends on what you share in your profile and what your phone lets the app or mobile site access. Dream Casino is designed to work with the fewest permissions possible and to protect your account information while you log in, deposit, and withdraw money while you're out and about. You are still in charge of your mobile data. If you limit permissions, most of the core features will still work, but some optional features may not work as well until you allow those permissions again.
What app permissions are used for and why Dream Casino asks for them Dream Casino should have made it clear when it asks for permissions what those permissions are used for. In your device's settings, you can change permissions at any time. If you disable a permission, it won't change your balance, deposits of up to $100, or withdrawals of up to $500. However, it may limit some useful features that are related to that permission. If you choose to use the camera, you can scan documents during verification or take pictures of the required KYC images when you choose mobile upload. Photos or files (optional): These are used to attach files from your device's storage to prove who you are and for payment checks. Notifications (optional): These are used to send security alerts (like "new login"), payment status updates, and reminders to play responsibly. Biometrics (optional): Face ID or fingerprints are used to speed up device-level authentication when they are supported. Tip: To protect your privacy the most, only allow security alert notifications and turn off any other permissions that aren't necessary for something specific. People are careful with location data and geolocation controls. Limitations on access from certain areas can be met with location checks or to make sure licenses are followed. You will usually be asked to allow location when you first try to access something. While using the app, you can usually choose between: This option gives you the most privacy and legal checks. For basic eligibility checks, an approximation of your location may be enough if your device allows it. Off—this setting might stop you from logging in or playing if location verification is needed for your session or because of UK-specific rules. You can temporarily turn on location again, do the necessary checks, and then go back to your preferred setting if you find that you have limited access after turning it off. Protected mobile logins keep your account from being stolen without making things harder. Use a unique password and don't use the same password for multiple accounts, like email or social media. Dream Casino supports protected sessions and encourages strong authentication habits. You can protect your account if you lose your phone by setting the device screen lock to PIN, fingerprint, or Face ID. When you're done using a shared computer, log out, and don't save your passwords in browsers that you don't own. If you get a login alert that you didn't expect, change your password right away and contact support. While making payments or changing account information, stay away from public Wi-Fi networks to keep your session safe. Before making a deposit of £50 or changing your withdrawal method, if you have to use it, switch to a trusted private connection.
Checking the rules in UK before signing up is the player's responsibility. We check your location and the country where you live to apply regional restrictions and stop people from accessing from places that aren't allowed. If you are in a restricted area, we may not let you play and ask for proof of your residency. We only check these things for compliance and safety reasons, store records safely, and never sell your personal information.
If you make a deposit, we only need your name, date of birth, contact information, IP/device information, and transaction information like the amount, method, and payment reference in order to process the payment and keep your account safe. Our payment partners take care of card numbers; we don't keep full card information. Only trained employees and providers who have been checked out (like payment processors, KYC partners, and fraud tools) are allowed to access your data. There are strict rules in place to protect your privacy and security.
There needs to be verification before the first withdrawal, after certain risk triggers, or when the law says so. Photo ID (passport or ID card), proof of address (utility bill or bank statement), and proof of payment method (a masked image of the card for cards or an account screenshot for e-wallets) are all common things that people ask for. Keep files clear and unaltered, and only upload files to your account. Make sure the information in your profile matches what will be uploaded. Once approved, withdrawals are usually faster in the future, as long as the account information doesn't change.
To stop abuse and keep promotions fair, bonus use may lead to extra checks. You can be sure that you are eligible by checking your UK and UK rules, as well as your betting history, device identifiers, IP data, and payment patterns. Each person can only have one account. No one outside of our company and our compliance partners sees the information we share about your bonus or gameplay. It is only used to stop fraud and enforce the rules. No bonuses are needed to play if you want fewer checks.
To make public networks safer, our mobile site uses session controls and encrypted connections. Using a unique password, turning on any two-step verification that's available, and staying away from shared devices can all help make your security stronger. If you see strange logins, you should change your password right away and get in touch with support to stop withdrawals and look over recent transactions. Before giving you any £, we may ask for proof of who you are, and we can reset your access after security checks.
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